GP CARE Patient Feedback Questionnaire

The Consultation and Relational Empathy (CARE) Measure is a person-centred process measure that was developed and researched at the Departments of General Practice in Glasgow University and Edinburgh University. The CARE Measure is a quick (only 10 questions), clear and easy to complete patient-completed questionnaire. It measures empathy in the context of the therapeutic relationship during a one-on-one consultation between a clinician and a patient. Originally developed and rigorously tested for use by GPs, it has since been successfully used by other medical staff, allied health professionals (AHPs) and nurses.

Please use this form only if you have been specifically instructed to do so by your doctor. This form is not to be used for any other purpose. Forms submitted without being requested by the GP will be disregarded.

CARE Patient Feedback Measure
Pleased click in the relevant box that best reflects your answer.

How good was the practitioner at…

1) Making you feel at ease
(introducing him/herself, explaining his/her position, being friendly and warm towards you, treating you with respect; not cold or abrupt)
2) Letting you tell your “story”
(giving you time to fully describe your condition in your own words; not interrupting, rushing or diverting you)
3) Really listening
(paying close attention to what you were saying; not looking at the notes or computer as you were talking)
4) Being interested in you as a whole person
(asking/knowing relevant details about your life, your situation; not treating you as “just a number”)
5) Fully understanding your concerns
(communicating that he/she had accurately understood your concerns and anxieties; not overlooking or dismissing anything )
6) Showing care and compassion
(seeming genuinely concerned, connecting with you on a human level; not being indifferent or “detached”)
7) Being positive
(having a positive approach and a positive attitude; being honest but not negative about your problems)
8) Explaining things clearly
(fully answering your questions; explaining clearly, giving you adequate information; not being vague)
9) Helping you to take control
(exploring with you what you can do to improve you health yourself; encouraging rather than “lecturing” you)
10) Making a plan of action with you
(discussing the options, involving you in decisions as much as you want to be involved; not ignoring your views)

Privacy Policy

This form collects your name, date of birth, email, other personal information and medical details. This is to confirm you are registered with the practice, to allow the practice team to contact you and also to update your medical records held by the practice and our partners in the NHS. Please read our Privacy Policy to discover how we protect and manage your submitted data.